Frequently Asked Questions
Is Compound Care an Internet pharmacy?
No, we are a specialty compounding pharmacy working out of a structure complete with walls and a roof, which stands permanently in the same place. Since we are not a retail pharmacy and ALL we do is compound, a prime location is not necessary. Because the majority of our medications are shipped to our customers we choose to be “off the beaten path” in order to save on overhead expenses; which we pass along to our customers in the form of cost effective medications and free shipping. However, customers are welcome to pick up their medications from our pharmacy, or just stop by to say hello.
Where is the pharmacy located?
30245 County Rd. 49, Loxley Alabama 36551
What are your pharmacy hours?
The pharmacy is open 8:00am to 4:00pm, Monday through Friday.
How do I know that you are a reputable pharmacy?
Because we have the Pharmacy Compounding Accreditation Board’s (PCAB) Seal of Accredition! We are one of only a few compounding pharmacies nationwide to have earned this prestigious seal. In fact, the American Medical Association (AMA) and the American Veterinary Medical Association (AVMA) both recommend that when a physician feels a custom compounded medication is warranted, a PCAB accredited pharmacy should be utilized to formulate the medication. The PCAB seal signifies quality assurance. To learn more about PCAB, or find PCAB accredited pharmacies; visit www.pcab.org.
Do you accept insurance?
Yes, we accept most major insurance plans. As usual, you will be responsible for your co-pay. However, some insurance companies will not accept prescription claims from compounding pharmacies or directly reimburse compounding pharmacists. But most of these plans will allow patients to send in claim forms for reimbursement. In this case, we will provide you with universal claim form. It’s a good idea to check with your individual insurance carrier for questions on compounded prescription coverage.
How do I get my medication?
We offer FREE shipping – regardless of where you live. Most of our packages are shipped by UPS or the US postal service and will be delivered straight to your door. Of course, if you prefer, you can drop by the pharmacy to pick up your medication – but it’s not necessary.
Do you accept Credit Cards?
Yes, we accept Visa, MasterCard, Discover and American Express. Patients can also pay by check, cash or money order.
What is your return policy?
State law dictates that once a prescription medication leaves the premises of a pharmacy, it can no longer be returned.
How do I obtain a compounded medication?
First, your physician must prescribe it to you. Your doctor’s office may either fax the prescription to us toll free @ 1-866-832-2264 or call it in to the pharmacy toll free @ 1-866-832-2263. OR if your doctor hands you a written prescription, you may fax it to us.
Once you receive my prescription, what happens?
One of our customer service representatives will give you a call to verify your insurance, address, and answer all questions prior to shipping the medication.
May I transfer my compounded prescription from another pharmacy?
Yes, just give us a call and we’ll walk you through it.
How much does my medication costs?
It depends on what formulation your doctor prescribed. Our customer service representative will discuss the medication cost with you prior to filling your prescription.
How should compounded medications be stored?
Always keep your compounded medications at room temperature. If the medication becomes too hot OR too cold, the chemicals may breakdown and the medication will change composition.
Should I use a heating pad and/or wrap with my pain cream?
Absolutely not. Remember, the medication is prescription strength and you should not try remedies in combination with the medication without first discussing it with your physician or the compounding pharmacist.
How do I get a refill?
Simply fill out the refill link on our website or call our toll-free number
1-866-832-2263 and a Customer Service Representative will be happy to help you.
What is Compounding?
Compounding is the preparation of a customized medication according to a doctor’s specification. Doctors will prescribe a compounded medication when commercially available medications do not meet the needs of their patient. These custom-made medications are made from scratch by combining raw chemicals and powders into specialized delivery vehicles such as creams, gels, sprays, capsules, suppositories or lozenges.
Is Compounding Legal?
Yes, compounding is legal throughout the United States. The chemicals used by compounding pharmacies are obtained from FDA inspected and approved facilities.
On November 9, 1997, Congress passed the Food and Drug Administration Act of 1997 ("Modernization Act"), amending the Federal Food, Drug, and Cosmetic Act (FDC Act). The Modernization Act includes new section 503A "Pharmacy Compounding," which recognizes that pharmacy compounding is legal in the United States. In its report on the issue, Congress made it clear that patients must be permitted to have continued access to the important health care services provided by compounding pharmacies.
Is Compounding New?
The compounding of medications by pharmacists is a long-standing and traditional part of pharmacy. In fact, before the advent of multinational pharmaceutical companies, the majority of medications were prepared at local independent pharmacies. Compounding has experienced a resurgence, as modern technology, innovative techniques and research have allowed more compounding pharmacists to customize medications when the manufactured product is unable to meet specific needs of the patient.
Why would a physician prescribe a compounded medication?
Because every patient is different and has different needs, customized, compounded medications are a vital part of quality medical care.
The basis of the profession of pharmacy has always been the "triad," the patient-physician-pharmacist relationship. Through this relationship, patient needs are determined by a physician, who chooses a treatment regimen that may include a compounded medication. Physicians often prescribe compounded medications for reasons that include (but are not limited to) the following situations:
- When needed medications are discontinued by or generally unavailable from pharmaceutical companies, often because the medications are no longer profitable to manufacture;
- When the patient is allergic to certain preservatives, dyes or binders in available off-the shelf medications;
- When treatment requires tailored dosage strengths for patients with unique needs (for example, an infant);
- When a pharmacist can combine several medications the patient is taking to increase compliance;
- When the patient cannot ingest the medication in its commercially available form and a pharmacist can prepare the medication in cream, liquid or other form that the patient can easily take; and
- When medications require flavor additives to make them more palatable for some patients, most often children.
Also, compounding is extremely important to the veterinary community, which often requires more flavors, dosages and potency levels than commercially available medications supply.
What can a patient do if their medication is no longer available?
Pharmaceutical companies/manufacturers may discontinue products for which there is a limited demand. However, some patients may respond better to a discontinued medicine than to its newer counterpart. We can obtain the pure active ingredient(s) and prepare a medicine to meet your needs.
With a physician's prescription, we can compound many medications that have been discontinued commercially for those patients who continue to require them.